If you use a call center make sure the elevator phone monitoring service offers the following services.
Autodial communication:
When the button on an elevator phone is pushed, the call is automatically dialed to a toll free 24-hour monitoring number.
Caller identification:
The call centers computer system should instantly identifies the building's elevator and location. All calls should also be audio recorded and stored including call time, call duration, and call activity information.
Warranty on elevator phones:
Emergency phone equipment is expensive and a good monitoring service will warranty your elevator phones and replace if necessary regardless of the manufacture.
Back up systems:
Call center should have back up systems, should a computer fail. They should also have electrical back up generators located at the call center if a power failure should occur.
All the information you need to know about elevator telephone monitoring requirements including links to qualified elevator monitoring service providers
Elevator Telephone Monitoring
Elevator Phone Monitoring Recommendations
If your building does not have a building attendant (building employee, watchman, etc.) available 24 hours a day to answer emergency elevator phone calls we recommend you have your phone monitored by Mylinkline Communications. They offers the best value in emergency monitoring solution available and have been in the elevator phone monitoring business for over twenty years and have the technical and interpersonal training to assist in emergency and non-emergency situations. They are also the only elevator phone monitoring company that we know of that will warranty your elevator phones even if you did not purchase your elevator phones from their company. This can save you up $350.00 if you ever need to have your elevator phones replaced.
Elevator code requires that all elevator telephones be programed to a number that is answered 24-hour a day with the capability of identifying the call locations. Many State Elevator Inspectors test telephones annually and one common test is to push the elevator telephone call button and say nothing to see how the call is handled. If the person answering the call hangs up without responding with the elevator location the building may fail the elevator inspection. The cost of elevator re-inspections vary from State to State however the typical re-inspection fee is $550.00 to $2500.00. This can be a costly mistake and a improperly trained staff can significantly increase your liability exposure.
Bonus Tip: Learn how to eliminate elevator dedicated phone line charges?
How to eliminate dedicated phone line charges
If you are paying for a dedicated phone line for your emergency elevator phone you are paying too much. Using LinkLine cellular technology will improve emergency elevator phone safety and provide significant discounts over conventional land line charges… Estimated discounts range between 30% to 50% monthly. Click here to learn more about elevator cellular landlines.
